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General terms & conditions of direct and online sales

This document determines the General Terms and Conditions for all direct and online reservations for CLUB LA SANTA S.A.U.

In using this online service, the user accepts wholly, and without exception, the validity of all of the General Terms & Conditions set out in this document, which are to be considered as automatically incorporated into the subsequent sale contract between the user and CLUB LA SANTA S.A.U.


Legal Notice

In accordance with the law N° 34/2002, passed on the 11th July of that year, the Information Society and Electronic Commerce Services Act (LSSICE), the official owner of this website Is CLUB LA SANTA S.A.U.

The corporate identity of the website owner follows, in accordance with Article 10 of the LSSICE:

CLUB LA SANTA S.A.U.
AVDA. KROGAGER S/N
TINAJO 35560
LAS PALMAS
SPAIN

Company incorporated on January 26, 1983, previously named "Tjaereborg Timesharing, S.A." registered in the Registro Mercantil de las Palmas- in folio 25, book 333, General de Sociedades, 202 of section 3, page number 2195, entry 1. Registered since 28 November 1990 as CLUB LA SANTA S.A.U. in folio 7856 of volume 721 General de Sociedades, number 442 of the 3rd Section, page number 2915.

Contact email address: reception@clublasanta.com


General conditions for use of the website

CLUB LA SANTA S.A.U. offers it’s website free of charge to its users.

In accessing and using this website, users are accepting the General Terms & Conditions published in the current, most updated version, and for this reason the user should check and read them on each occasion the website is used.

CLUB LA SANTA S.A.U. reserves the right to change, amend or completely remove any content from these Terms & Conditions, at any time and without prior notification.

Users of this website are doing so in compliance with its Terms & Conditions, under the current legislation, in good faith and in accordance with public order.


Limits of responsibility

CLUB LA SANTA S.A.U. is unable to guarantee the absence of interruptions or errors in relation to access to this website or its content. Should such incidents arise, CLUB LA SANTA S.A.U. will fully commit to resolving such errors, re-establish connections and update all contact, provided that no unforeseen causes render this impossible.

CLUB LA SANTA S.A.U. does not accept responsibility for loss or damage caused by misuse of information provided on the website. Similarly, CLUB LA SANTA S.A.U. will neither accept responsibility for losses or damages caused by security errors from the user’s computer system (hardware or software), to the user’s stored data and documents, or for damages caused by the presence of a Virus within the user’s system, or failure to update the appropriate software.

CLUB LA SANTA S.A.U. does not accept responsibility for information provided by third party websites that may be accessed via links or search engines available on the CLUB LA SANTA S.A.U. website.

However, should any user, client or third party consider that the contact or information provided in any of the linked websites to be illicit and damaging to either users, clients or third parties who could be affected by , and in particular; the maintenance of public order, national security and defence, security of the public sector and health, threats to companies or individuals, infringements of respect towards personal dignity, discrimination by race, sex, religion, nationality, opinion, disability, protection of minors and young people, or intellectual property rights, can communicate this directly to CLUB LA SANTA S.A.U.. This does not signify that CLUB LA SANTA S.A.U. cannot still rely on article 17 of the LSSICE.

Clients who participate in sporting events and activities, as well as using the sports facilities, do so at their own risk. CLUB LA SANTA S.A.U. accepts no responsibility for any incidents occurring as a result of such activities.


Copyright and information regarding intellectual property rights

This website contains information and references to registered trademarks, patents, trade secrets, technology, products, processes and other rights relating to property or licenses belonging to CLUB LA SANTA S.A.U.

All content in this website, including text, images, logos, icons, data collection, as well as software, is the exclusive property of CLUB LA SANTA S.A.U. and is in its entirety, protected by international copyright law. It is forbidden to use or reproduce any of this information with the expressed authorization of CLUB LA SANTA S.A.U.


Data protection policy

CLUB LA SANTA S.A.U. guarantees the confidentiality of all personal data provided by users of this website and the subsequent processing of such data, in accordance with Organic Law 15/99, Data Protection, from the 13th December 1999.

In submitting personal data into this website, the user is consenting to its inclusion into the client database and the subsequent use that this implies. The client accepts entirely and without restrictions, that CLUB LA SANTA S.A.U. will automatically include this data in its database with a view to offering services within its authority CLUB LA SANTA S.A.U., a legally registered company.

It is the legal right of the owner of the data in question to access his/her personal data on the database, and can at any time amend, rectify, oppose or cancel all or part of these details under the terms of the Data Protection Law. At the same time, the user’s consent to include or remove their personal data shall be revocable at all times, with no further consequences, according to that stated in articles 6 & 11 of Organic Law 15/1999, 13th December 1999, from the Data Protection Act. User’s wishing to act upon these legal rights should do so in writing via email through the website: reception@clublasanta.com or directly in writing to CLUB LA SANTA S.A.U. Avenida Krogager s/n, 35560, Tinajo (Lanzarote), Canary Islands, Spain.

CLUB LA SANTA S.A.U. guarantees the confidentiality of all personal data and information obtainable from its website, however, in some circumstances may be legally obliged to provide such data, should the legal authorities require them in accordance with laws and regulations in place.

To this effect, in accepting our Privacy Policy, the user consents to receiving electronic communication from CLUB LA SANTA S.A, which may include market research information such as questionnaires, even though the header of such messages will be labeled as PUBLICITY.

The electronic document produced at the time of reservation will be electronically filed for the established legal timeframe. Clients are fully entitled to enforce their rights of access using the written procedures previously outlined.


Use of cookies

CLUB LA SANTA S.A.U. may use cookies during your navigation through the website. Cookies are small data files produced within the user´s computer system, created on the first access and which enable the user to return to the website in the future without the need for further registration to the various areas and services offered. Cookies allow us to track date and time of access, as well as the areas of the website visited. Each user, if they wish, can configure their browser settings to automatically advise them each time cookies request access, as well as denying them access to their hard drive altogether if they so wish.

In accepting the General Terms & Conditions of use of this website, the user is consenting to the use of cookies by CLUB LA SANTA S.A, with the view to improving your navigational experience and offering you the best presentation possible of our information and services.


Online and direct reservation service

Online reservation service: The objective of the online reservation service is to provide the possibility of booking an apartment at CLUB LA SANTA S.A.U. In using this service, it is assumed that the user accepts, entirely and without restrictions, the validity of the General Terms & Conditions which will be automatically applied to the contract which will ensue, without the necessity of written authorization to this effect.

Direct Reservation Service: As an alternative to online reservation, accommodation at Club La Santa can also be booked directly via telephone or email, for which these General Terms & Conditions also apply.

Contract Procedure: When booking through the online reservation service, the user will be asked for payment via credit card. When the payment has been approved, CLUB LA SANTA S.A.U. send a confirmation per email which can be considered as confirmation of your hotel booking.

Booking Guarantee: In order to confirm a booking with CLUB LA SANTA S.A.U. the user is asked to provide their credit card details. In doing so the user is authorizing CLUB LA SANTA S.A.U. to proceed with the reservation and to charge the card provided with the amount corresponding to your stay with us.

Payment and prices
Payment for reservations is to be made exclusively by credit card and the currency used will be Euros. For direct booking via telephone or email, credit card is the preferred payment method though exceptions can be made on request.

When booking more than 60 days to arrival, the first payment, equivalent to 25 % of the total sum, must be paid to CLUB LA SANTA S.A.U.

The remaining amount (2nd payment) must be paid to CLUB LA SANTA S.A.U. no later than 60 days before the arrival date.

When booking less 60 days before arrival, the total amount must be paid immediately.

If the total amount is not paid, CLUB LA SANTA S.A.U. is entitled to cancel the lease and charge a cancellation fee equal to 25% of the total booking amount.

The prices shown on the website www.clublasanta.com are for the total stay in the hotel and include accommodation and board arrangements, if selected, as well as the use of the hotel sports facilities, with the exception of the Diving Centre, physiotherapy services, the Spa and private classes with personal instructors.

The prices shown on the website are for the total stay and include direct taxes (I.G.I.C). Other possible indirect local taxes may not be included, or airport tax. Such taxes may vary without notice, although prices for previously confirmed reservations will be honored with the rare exception of incorrect prices produced as a result of interruptions or technical faults in the online reservation process.

Amendment charges will not be applied on an existing booking; However the nature of such amendments (category, seasonal fluctuations, etc) may result in price differences and will always be subject to availability. Amendments can only be made by contacting the Reservations Department via email: reservas@clublasanta.com or by telephone (0034-928599999).

Pets are not allowed in the hotel.

Check-in and Check-out
Apartments are officially available on the day of arrival at 16.00h and guests are required to check out of their apartments by 10.00h. These conditions can be flexible subject to availability and upon request, with any changes being subject to the fee agreed at Reception.

Should a guest’s arrival be delayed, for whatever reason, it is vital that CLUB LA SANTA S.A.U. is informed in advance. Following this communication, the accommodation in question will be secured until 12.00h on the following day. Failure to inform CLUB LA SANTA S.A.U. of a delay, or a delay that results in arrival after 12.00h on the following day, could mean that the accommodation is no longer available.

Cancellation Policy
Cancellations must be received in writing (e-mail, fax, letter) and the following cancellation charges apply:

If the total sum is not paid 60 days before arrival, CLUB LA SANTA S.A.U. is entitled to cancel the booking and charge a cancellation fee of 25% of the total amount.

Cancellation fees according to time of cancellation:

  • More than 60 days before arrival: 25% of accommodation total
  • Between 59 and 31 days before arrival: 50% of accommodation total
  • Between 30 and 15 days before arrival: 75% of accommodation total
  • Within 14 days of arrival date: 100% of accommodation total

Refunds will only be made to the credit card used to purchase the services in question.

The total of the accommodation booking is non-refundable in the case of a no-show (failure to check-in).

Changing a reservation
Amendments made more than 60 days before arrival will incur an amendment fee of 35€. Amendments can be considered as follows: shortening a stay, changing the arrival or departure date or apartment/suite type. Any change made within 60 days of arrival will be considered a cancellation and charged accordingly.

The amendment fee is not charged when: Purchasing a supplement for breakfast, half board or full board or changing the no. of persons within the allowed maximum occupancy of the apartment, changing the booking to a higher category of apartment or suite, as well as for extending a stay.

The amendment fee must be paid immediately after changing the reservation.

Cancellation guarantee
When booking a stay, we recommend taking out cancellation guarantee. This ensures that if you cancel or interrupt your stay due to acute illness, accident or death that affects the lead guest, partner, children, parents or siblings, the remaining amount of their total stay will be refunded.

Cancellation guarantee costs 5 % of the lease sum and must be ordered along with the accommodation. The reason for cancelling/interrupting the stay must be documented by a doctor, and a doctor’s note must reach Club La Santa S.A.U. within 7 days of cancellation/interruption of the stay. If cancellation guarantee has been taken out and your stay is interrupted, the appropriate proportion of the remaining sum will be refunded.

The cancellation guarantee shall be purchased when making the reservation, and cannot be bought thereafter.

The cancellation guarantee shall be paid when making the first payment to Club La Santa S.A.U.


Jurisdiction

Should one or several of the General Terms & Conditions or conditions of website usage be declared partially or totally null and void, this will only apply to that specified item/condition. All other terms and conditions will remain in force, and the effected item will be ignored for future reference.

The user understands and accepts that, on formalizing the reservation contract, that it is subject to Spanish law and under the jurisdiction of the Tribunal of Arrecife, Lanzarote, in the Province of Las Palmas de Gran Canaria, and Spanish law must be applied for the resolution of any issues resulting from the General Terms & Conditions.