Your safety is our highest priority

Last update: 21st of April 2022

 

Your safety is our top priority. Therefore, we have introduced several new initiatives, so you can book safely and have a safe and active stay with us, full of sports, exercise, fun, and relaxation.

Travel safely

Below you can read all about current conditions and safety measures. 

Before you book

Remember cancellation and travel insurance

 

We strongly recommend that you have a cancellation and travel insurance that covers you and your family if you, due to COVID-19, are unable to travel or in case you fall ill during your stay.

Without insurance, the general travel conditions apply

 

Face masks

 

From Wednesday 20th of April, wearing a face mask in Spain is no longer compulsory. That means that you will no longer need to wear a face mask at Club La Santa when you are in the Fitness Centre, Play Time, supermarket, shops, bouldering room, while playing indoor activities or watching the Green Team Show. 

 

However, the use of face masks is still mandatory by Spanish law in some areas, such as the Medical Centre, Physiotherapy Centre and some treatments in the Wellness Centre as well as in public transportation such as taxis and transfer buses. 

Questions

 

If you have questions regarding insurance matters or anything else related to the safety on your holiday, you can contact us at safety@clublasanta.com

or you can see more in our FAQ here.

 

 

Before departure

COVID-19 certificate or SpTH Health Control Form

 

To enter Spain, all EU travellers must present an EU Digital COVID Certificate or an SpTH Health Control Form. This is a requirement of the Spanish government and applies to you and all your travel companions from 12 years and above. 

 

The EU Digital COVID Certificate must document that you are:

  • vaccinated against COVID-19, with a complete schedule or booster dose. This certificate will be valid from 14 days after the last dose of the complete vaccination schedule or from the day the booster dose is administered.
  • tested with a negative diagnostic test (sample collection) performed within 72 hours prior to arrival in Spain for NAAT (nucleic acid amplification tests, e.g. RT-PCR, RT-LAMP, TMA) / 24 hours for RAT (rapid antigen test).
  • recovered from COVID-19, after the disease has passed, provided that more than 11 days have elapsed since the first positive NAAT or RAT was performed.

If you do not have a valid COVID Certificate, you must present an SpTH Health Control Form, where you enter the details of your vaccination, recovery or diagnostic test certificate manually. The form can be completed here no earlier than 48 hours before entry. You will receive a QR code which must be presented on arrival, either digitally or printed out.

For UK residents, other entry requirements apply. Read more here. 

Cancellation insurance

 

If you test positive or become ill with COVID-19, do not travel. If you have cancellation insurance, the conditions herein apply. If you do not have insurance, the general travel conditions apply. We strongly recommend that you have insurance.

 

If you have questions regarding insurance matters or anything else, you can contact us on +34 928 599999 or see more in our FAQ here.

 

Travelling to Club La Santa

At the airport

 

Make sure you arrive in good time. Check-in, security check and boarding can take longer than usual. 

 

On the plane

 

You need to check the conditions on board with the airline you are travelling with.

 

Transfer between the airport and Club La Santa

 

Our transfer services between the airport and Club La Santa are subject to the following security measures:

  • All passengers must wear a face mask
  • Buses are cleaned once a day with products approved by the Spanish Ministry of Health
  • Buses are ventilated between trips
  • The ventilation system in the buses has been tested and is of the best possible quality.
  • The driver will wear a face mask and use his disinfectant gel

If you do not wish to use our transfer, taxis and car hire are available.

More about the flight

 

As conditions are changing, we advise you to stay updated on current safety measures with the airline you are travelling with. 

On Lanzarote

On Lanzarote

 

Face masks are no longer compulsory in Spain. That means that you will no longer need to wear a face mask at Club La Santa when you are in the Fitness Centre, Play Time, supermarket, shops, bouldering room, while playing indoor activities or watching the Green Team Show. 

 

However, the use of face masks is still mandatory by Spanish law in some areas, such as the Medical Centre, Physiotherapy Centre and some treatments in the Wellness Centre as well as in public transportation such as taxis and transfer buses.  

Visiting Lanzarote

 

 

For more information about the conditions in Lanzarote, visit the Canary Islands' official tourist site here.

 

 

 

At Club La Santa

At Club La Santa

 

At Club La Santa your safety is our top priority. We always focus on providing the highest level of cleanliness and security, and we have taken extra steps to comply with the new situation we all are facing.

FAQ

 

Find the answers to the most frequently asked questions about COVID-19 here: FAQ

Clean and safe surroundings 

  • Our staff have all been specially trained regarding new safety procedures introduced in their respective areas. 
  • We have increased our focus on touchpoints. Additional and more thorough cleaning procedures have been implemented throughout the resort, including sports facilities, sports equipment, restaurants, sunbeds and playgrounds. 
  • Apartments are thoroughly cleaned with approved cleaning products and disinfectants for textiles and all other surfaces. We have reduced the number of fabrics in the apartments, and extra pillows and blankets are now available via reception. 
  • Additional sinks and hand sanitiser dispensers are placed in most common areas, entrances and exits. 
  • Through QR codes and the Club La Santa App, we have limited the number of high touch areas by making menu cards, welcome information and other information digitally available. You will find the QR codes at central places throughout the resort.
  • The Atlantico buffet restaurant has been completely renovated with safety in mind. The number of guests in the restaurant is limited and during the breakfast buffet, coffee and juice machines etc., will be cleaned every 30 minutes.
  • In the Wellness Centre, several new initiatives will help ensure a good and safe experience for all. You must book timeslots in advance via the Club La Santa app or by contacting the Wellness Centre for access to the spa. For all other treatments, booking is made by contacting the Wellness Centre directly.

Less queuing, more space

  • Using the Club La Santa App, you will be allowed to do an online pre-check-in and the mandatory scan of your passports from 2 days before your arrival. This minimises the time spent at reception, and you will quickly be able to get your key cards and start your holiday.
  • In central places, including reception, clear markings on the ground will guide you regarding the required distance of 1.5 metres.
  • When possible, we recommend using contactless payment via your credit card or phone instead of cash.
  • In the app, you can get in touch with all departments, make bookings, reservations, and access all information about the hotel. We encourage you to help limit the queuing by contacting departments via the app or by phone.

Doctor and test facilities on site

  • We have a private on-site medical centre with doctors to assist guests if necessary. In case of illness, a doctor will make the assessment and contact the sanitary authorities if needed. 
  • If you or your relatives/family experience symptoms of COVID-19, such as coughing, fever, shortness of breath or general malaise, you must self-isolate in your apartment and call reception for guidance and get in contact with a doctor.
  • For guests who need a PCR or antigen test before departure, booking an appointment in advance for a test in the medical centre will be possible. The price for a PCR test is 120€, and the price for an antigen test is 30€. Please make an appointment via doctor@clublasanta.com, and note that the test is at your own expense.
  • Please note: It is the traveller’s responsibility to make sure that you have the proper test, that it is valid, and made in sufficient time before your departure. Often, it will be possible to find information about test requirements on the website of the airport you are travelling to.

Sport & Exercise

Sports and exercise

 

All sports facilities are open and ready to be used as usual, and you are free to use swim lanes, sports halls, the Fitness Centre, rackets, bicycles, watersport equipment, Dance Studio, and all other facilities at Club La Santa. Almost all classes and instructions are back, and soon we will be able to start aerial and Bungee Super Fly classes again. 

Weekly programme

 

See all activities that are currently offered in the weekly programme.

 

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