Your safety is our highest priority

Club La Santa is open again!

Your safety is our top priority. It is our goal, that you feel completely confident when you book a stay and during your stay with us. Therefore, we have introduced a number of new initiatives, so you can both book safely and have a safe and active stay with us, full of sports, exercise, fun and relaxation.

A safe stay is a shared responsibility. Therefore, we introduce a new slogan - Together we move - to remind us to take care of each other while we are together at Club La Santa.

Club La Santa's Book with Confidence Policy

When you book a stay, you are covered by our Book with Confidence Policy, which allows you to rebook your stay free of charge, get a refund within 60 days if the trip is cancelled, as well as free accommodation and full board for you and your family/relatives if you are in quarantine or sick. Read more below.

Travel safely

Below you can read all about current conditions and safety measures. 

Please note: Due to COVID-19, safety measures, available facilities, activities and opening hours might change before or during your stay. To keep updated, we recommend that you visit this page regularly and download the Club La Santa app, where opening hours and available facilities and activities always are up-to-date.

Club La Santa's Book with Confidence Policy

We offer you our Covid-19 Book with Confidence Policy to all existing and new bookings until August 31, 2021 with arrival date up to and including October 31, 2021.  This policy lets you book your holiday and travel with peace of mind, knowing that you are taken care of no matter what.  

The Policy includes: 

Rebook with no added fees

You can rebook your stay up to 60 days prior to arrival with no additional fees. You will not have to inform us of any specific reason, and it is possible to rebook more than once if necessary. 

You can rebook for any time with available accommodation. If you rebook at a more expensive time of year or room category, we will add the difference to your final payment.

If you choose a cheaper stay, the difference will be refunded.
 

Refund guarantee

If travel to the Canary Islands is advised against in the period you were supposed to travel, you can either rebook your visit or get a refund.

If you choose to get a refund, we guarantee that you will get back the whole amount you have paid including the cancellation guarantee fee.

The money will be refunded via the same method the original payment was made, and we will do our very best to ensure you receive the money within 60 days of cancellation. 
 

 

 

Coverage during quarantine

If quarantine becomes necessary during your stay due to exposure to or infection with COVID-19, we offer accommodation including full board for up to 15 days after your scheduled departure date, so long as it is medically approved, and a negative test result is not attained before.

Accommodation applies to the person infected with COVID-19 as well as accompanying relatives.  Any extended stay will be covered by a combination of Club La Santa, your own insurance plus an additional insurance the Canary Islands offer all visiting tourists.
 In cases where further medical treatment, hospitalisation or healthcare transport is needed, you will also be covered by the Canary Islands’ insurance.

Read more about coverage and the Canarian insurance here 

BEFORE YOU BOOK

Remember cancellation insurance

 

If you test positive or become ill with Covid-19 before your departure, do not travel. If you have a cancellation insurance with us, you are covered by this and will be refunded the price of the stay. If you have an insurance elsewhere, the conditions herein apply.

 

If you do not have insurance, the general travel conditions apply. We strongly recommend that you have insurance.

 

Face masks

 

In Spain, only children under the age of 6 are exempt from wearing a face mask. Please note, that you are not exempt from wearing a face mask in Spain even if you suffer from any physical or mental conditions that exempts you from wearing a face mask in your home country.

Read more about when to wear a face mask here

Questions

 

If you have questions regarding insurance matters or anything else related to the safety on your holiday, you can contact us on safety@clublasanta.com

or you can see more in our FAQ here.

 

Face Masks

 

Learn about in which situations you need to wear a face masks here.

 

BEFORE DEPARTURE

COVID-19 test, vaccination or recovery certificate

 

For specific requirements to enter Spain from your country of departure, please consult with your airline. Note that there are additional requirements to enter Spain for visitors traveling from high-risk countries

 

Upon arrival to Club La Santa, all national and international travellers must present one of the following certificates:

  • negative COVID-19 test result (PCR, TMA or antigens. NAAT for high risk countries) performed within a maximum period of 72 hours.
  • vaccination certificate that proves that you are fully vaccinated against COVID-19 and have received your last dose at least 14 days before arrival in Spain. Vaccinations must be authorised by the EU and WHO.
  • recovery certificate issued at least 11 days after your first positive PCR/TMA or LAMP test and valid for 180 days (except visitors from UK / Northern Ireland).

The certificates must be in either English, Spanish, German or French. This is a requirement of the Spanish government and applies to you and all your travel companions from 12 years and above. 

 

Please note, that these conditions are updated regularly. For the most up-to-date information we recommend that you also visit the Canary Islands’ official website here.

 

Health Control Form

 

Anyone wishing to travel to Spain must complete a health control form and obtain a QR code, before entering. The form can be completed here no earlier than 48 hours before entry. You will receive a QR code which must be presented on arrival, either digitally or printed out.

 

Approved Face Masks

 

For the flight and during your time at the airport, you must wear a face mask. Make sure your mask is approved by your airline. Remember to bring plenty of face masks for the whole trip and your stay at Club La Santa. Should you run out of masks, you can of course purchase more at Club La Santa.

 

We will contact you well in advance of your departure to remind you of the above.

Cancellation insurance

 

If you test positive or become ill with COVID-19, do not travel. If you have a cancellation insurance with us, you are covered by this and will be refunded the price of the stay. If you have an insurance elsewhere, the conditions herein apply. If you do not have insurance, the general travel conditions apply. We strongly recommend that you have insurance.

 

If you have questions regarding insurance matters or anything else, you can contact us on +34 928 599999 or you can see more in our FAQ here.

 

Travelling to Club La Santa

At the airport

 

You must wear a face mask during the entire journey. Make sure you arrive in good time. Check-in, security check and boarding can take longer than normal. Please check-in online before departure, if possible.

 

On the plane

 

You need to check the conditions on board, with the airline you are traveling with.

 

Transfer between the airport and Club La Santa

 

Our transfer services between the airport and Club La Santa are subject to the following security measures:

  • You will be directed to your seat at a suitable distance from other travellers
  • Buses are cleaned once a day with products approved by the Spanish Ministry of Health
  • Buses are ventilated between trips
  • The ventilation system in the buses has been tested and is of the best possible quality
  • The driver will wear a face mask and use his own disinfectant gel

If you do not wish to use our transfer, taxis and car hire are available.

More info about the flight:

 

Check your airlines website for additional information.

ON LANZAROTE

On Lanzarote

 

In Spain, it is mandatory for everyone aged 6 years and older to wear a face mask in indoor public areas as restaurants, shops, and public transportation. It is also mandatory to wear a face mask outside if a minimum distance of 1.5 meters cannot be maintained. Except for groups of cohabitants. We recommend that you always have a face mask with you during your holiday.

Read more about face masks in Club La Santa here

 

The general the minimum required social distance is 1.5 metres.

 

The local health authorities are prepared. The hospital has a total of 50 respirators and the capacity (space and staff) for Covid-19 patients has been greatly increased. The health authorities are prepared to increase the capacity even further, should the need arise.

 

Infection rate on Lanzarote

 

The infection rate on Lanzarote and the Canary Islands is changing all the time, like in many other places in the world. In a small society like Lanzarote, a minor local outbreak has a huge impact on the infection rate numbers.

 

Get updated on the current numbers on Lanzarote here and in the Canary Islands here. 

 

AT CLUB LA SANTA

At Club La Santa

 

At Club La Santa your safety is our top priority. We always focus on providing the highest level of cleanliness and security, and we have taken extra steps to comply with the new situation we all are facing.

 

Due to COVID-19, opening hours and access to different areas and facilities in Club La Santa may vary and temporary changes might be applicable during your stay. In the Club La Santa app you always have access to updated information and opening hours. Furthermore, we will keep this page updated when changes occur.

FAQ

Find the answers to the most frequently asked questions about COVID-19 here: FAQ

Clean and safe surroundings 

  • Our staff have all been specially trained regarding new safety procedures introduced in their respective areas. Face masks, social distance and additional hygiene measures are central across all service functions. 
  • We have increased our focus on touch points. Additional and more thorough cleaning procedures have been implemented all over the resort including sports facilities, sports equipment, restaurants, sun beds and playgrounds. 
  • Apartments are thoroughly cleaned with approved cleaning products and disinfectants for textiles and all other surfaces. We have reduced the number of textiles in the apartments and extra pillows and blankets are now available via reception. 
  • Additional sinks and hand sanitizer dispensers are placed in most common areas, entrances and exits. 
  • Through QR codes and the Club La Santa App, we have limited the number of high touch areas by making menu cards, welcome information and other information digitally available. You will find the QR codes at central places throughout the resort.
  • The Atlantico buffet restaurant has been completely renovated with safety in mind. The number of guests in the restaurant is limited and you must make reservations for dining via our app. The food is largely served by waiters at the individual buffets, so guests do not have contact with serving cutlery or food. During the breakfast buffet, coffee and juice machines etc. will be cleaned every 30 minutes.
  • In the Wellness Centre several new initiatives will help ensure a good and safe experience to all. For access to the spa, timeslots must be booked in advance via the Club La Santa app or by contacting the Wellness Centre. For all other treatments, booking is done by contacting the Wellness Centre directly.

Less queuing, more space 

  • Using the Club La Santa App, you will be given the opportunity to do an online pre check-in and the mandatory scan of your passports, from 2 days before your arrival. This minimizes the time spent at reception, and you will quickly be able to get your key cards and start your holiday.
  • In central places, including reception, clear markings on the ground will guide you regarding the required distance of 1.5 metres.
  • When possible, we recommend that you use contactless payment via your credit card or phone, instead of cash
  • In the app, you can get in touch with all departments, make bookings, reservations and get access to all information about the hotel, services, and safety measures. We encourage you to help limit the queuing by contacting departments via the app or by phone.
  • You can order take-away food in our restaurants, and have it delivered to your apartment.

Doctor and test facilities onsite

  • We have a private on-site medical centre with doctors to assist guests if necessary. In case of illness, a doctor will make the assessment and contact the sanitary authorities if needed. 
  • If you, or your relatives/family experience symptoms of Covid-19, such as coughing, fever, shortness of breath or general malaise, you must self-isolate in your apartment and call reception for guidance, and to get in contact with a doctor.
  • For guests who need a PCR or antigen test before departure, it will be possible to book an appointment in advance for a test in the medical centre. The price for a PCR test is 120€ and the price for an antigen test is 30€. Please make an appointment via doctor@clublasanta.com, and note that the test is at your own expense.
  • Please note: It is the traveller’s own responsibility to make sure that you have the right test, that it is valid, and made in sufficient time before your departure. Often, it will be possible to find information about test requirements on the website of the airport you are traveling to.

A shared responsibility - Together we move

As our common security is a shared responsibility, we are counting on your help and understanding in making Club La Santa a great experience for all. The following conditions apply to all guests: 

  • A face mask must be worn in all indoor public areas, and outdoors if a minimum distance of 1.5 meters to others cannot be maintained.

  • Please keep a minimum social distance to other guests around the resort. A minimum of 1.5m is required.

  • Hand sanitizer dispensers are placed in most areas of the resort and make it easy to maintain good hand hygiene on the move. 

Sport & Exercise

Sports and exercise

 

We will do our utmost to create a genuine active holiday experience, right from the time of reopening. Almost all our facilities are open and ready to be used as normal, and you are free to use lanes, halls, Fitness Centre, rackets, bicycles, watersport equipment, etc. The only exceptions are Playtime, Dance Studio, and two of the three 50m swimming pools due to renovation.

 

We offer a wide range of classes and we will continuously add more. Due to Covid-19, the number of participants on the activities and the number of people in the Fitness Centre, will be limited to some extent, to ensure the required social distance can be maintained.

 

We would like to point out, that you do not have to wear a face mask when doing outdoor sports and a minimum social distance of 1.5m can be maintained at all times. If distance is not possible, a face mask must be worn except for groups of cohabitants. For all indoor sport you must wear a face mask at all times.

Weekly programme and face masks

 

Here you find an example of a weekly programme

 

Lean more about when to use face masks here

Read more Read less