Covid-19 and Club La Santa

Updated 09/06/2020 12:00pm:

The health crisis caused by COVID-19 has forced us to close Club La Santa for a period. Due to lack of incoming international flights to Lanzarote we will until further notice be closed during the summer. We are aiming for reopening on 27 August 2020.

We are focusing on the reopening of Club La Santa. Our highest priority right now, is to prepare Club La Santa for the return of our guests to the world best active holiday experience.

We are highly focused on offering the very high level of service you expect, while adding new health and safety measures, that offer all guests and employees as much peace in mind as possible. At the same time, we are paying close attention to the instructions relating to travel restrictions, given by the Spanish authorities and our guests’ countries of origin. We follow the current instructions and are awaiting instructions regarding the conditions mentioned above. However, we know for sure that keywords are cleaning, disinfection and social distancing. With this is mind, we are preparing for the future instructions in the following areas:

- Reception area and check-in and checkout

- Sports Booking and handling of equipment

- All centres, indoor facilities, Fitness Centre and Wellness

- Instructions, group classes and social activities

- Bars and restaurants

- Play Time and kids facilities and activities

- Efficient and increased cleaning of all touchpoints and in general

- Use of our Booking app to make sure to spread activities all over the complex and  avoid gathering our guests in larger groups

- Increased possibilities for public handwashing use of hand sanitiser gel

- Cooperation with airlines and transports partners, to ensure a safe and healthy journey

 

When Club La Santa reopens, you can expect a genuine active holiday experience, with extra focus on health and safety measures. It is still our goal to have more than 80 different sports and more than 500 activities per week with an instructor.

To reach this goal and create the best conditions for your safe stay and experience, we are working on higher frequency of activities with less participants, more activities without equipment, time slot bookings for Fitness and Wellness and possibilities of moving indoor activities outdoor. We will appeal to all our guests to cooperate with cleaning procedures before and after use of shared equipment, and ask everybody to book all their activities via app or Sports Booking and be sure to cancel these when not attending, so that waiting lists can be activated. Of course, the Green Team and all other staff at Club La Santa will be ready to guide and assist. In general, all our staff will go through mandatory courses regarding updated regulations on hygiene and prevention measures.

Our restaurants are following all instructions for further increased hygiene and social distancing. Our menus will be available via app or through a QR code to minimize the risk of infection. Furthermore, most of our restaurants offer take away services.

We are relieved by the fact, that Lanzarote and the Canary Islands have had exceptional few cases with COVID-19. The hospital and health authorities on Lanzarote are prepared and well equipped with test possibilities and respirators. If a person shows signs of being infected with COVID-19, all instructions will be followed. Club La Santa has its own onsite medical clinic and own doctor.

This is the status at Club La Santa at moment. We will update this information regularly, as we proceed towards the reopening of Club La Santa.

 

Updated 06/04/2020 10:30am:

Dear guests and friends of Club La Santa,

Club La Santa has been forced to temporarily suspend our hotel business, due to the on-going situation with COVID-19 and in accordance with (Spanish law) article 10.4 of Royal Decree 463/2020 of March 14, in effect from 25 March 2020 and until further notice. This is Government mandated and the case all across Spain and the Canary Islands. The only services currently on-site in Lanzarote are those of surveillance, security, general maintenance and necessary basic administration of the hotel.

We will inform of any news and updates on this page.

For those guests who have reservations in the affected period, we kindly ask that you do not contact us. We will contact you in the order of your stay dates and we kindly ask that you bear with us during this difficult time.

Mailboxes are being monitored. However, due to the high volume of emails we are receiving, any answer to your emails may take longer than 48 hours. We kindly ask in this time that you do not follow up with us, our team will contact in regards to your enquiry.

Thank you for your patience and understanding.

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