24 hour Reception


Club La Santa has two Receptions for your convenience. The North Reception is open 24 hours a day and the south is open Saturday to Thursday 9:00-15:00 and Friday 09:00-18:00. Both Receptions offer a currency exchange, scanning and printing service. The North Reception also sells stamps and has a comfortable seating area with WiFi access.

Check Out and Departure

We ask you to vacate your apartment by 10:00. Please remember to return all key cards and pay any outstanding bills before you leave. If you would like to arrange a late check out, please ask at Reception after 17:00 the day prior to your departure. There is a luggage room available outside the North Reception, and showers near the South Reception and next to La Santa Medical Centre. For help or information regarding transfers please contact the Guide Department.

Key Card or Electronic Bracelet

All apartment doors at Club La Santa are accessible using an electronic keycard. We also sell electronic bracelets for 8€ which are yours to keep and reusable for subsequent visits. The bracelet will be programmed to access your room during your stay, and will cease to be active on the day you are scheduled to leave.

Money and Currency

There are two ATMs available. One in The Square and one in North Reception. We also offer internal credit cards, or regular credit cards can be used around the resort.

Safe Deposit Box 

Safe deposit boxes are available in all apartments free of charge. Please note that Club La Santa is only responsible for the security of items within the safe.

Cots and High Chairs

You can order cots and high chairs from Reception. Please pre-book these to avoid disappointment, as we have a limited number.

Smoking Policy

Please be aware that we have a strict no smoking policy at the resort. Please ask for designated smoking areas at Reception.

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