Club La Santa's Book with Confidence Policy
Club La Santa now offers you even more confidence when booking your holiday. We are adding a COVID-19 Book with Confidence Policy to all existing and new bookings until March 30, 2021 with arrival date up to and including October 31, 2021.
This policy lets you book your holiday and travel with peace of mind, knowing that you are taken care of no matter what.
The Club La Santa Book with Confidence Policy includes:
Rebook with no added fees
You can rebook your stay up to 60 days prior to arrival with no additional fees. You will not have to inform us of any specific reason, and it is possible to rebook more than once if necessary.
You can rebook for any time with available accommodation. If you rebook to a more expensive time of year or room category, we will add the difference to your final payment.
If you choose a cheaper stay, the difference will be refunded.
Refund guarantee
If travel to the Canary Islands is advised against in the period you were supposed to go, you can either rebook your visit or get a refund.
If you choose to get a refund, we guarantee that you will get back the whole amount you have paid including the cancellation guarantee fee.
The money will be refunded via the same method the original payment was made, and we will do our very best to ensure you receive the money within 60 days of cancellation.
Coverage during quarantine
If quarantine becomes necessary during your stay, we offer accommodation including full board for up to 15 days after your scheduled departure date, so long as it is medically approved, and a negative test result is not attained before.
Accommodation applies to a person infected with COVID-19 as well as accompanying relatives. Any extended stay will be covered by a combination of Club La Santa, your own insurance plus an additional insurance the Canary Islands offer all visiting tourists. In cases where further medical treatment, hospitalisation or healthcare transport is needed, you will also be covered by the Canary Islands’ insurance until at least August 2, 2021.
Read more about coverage and the Canarian insurance here
