Sports Booking on Club La Santa app

Club La Santa offers a modern and flexible solution for booking activities and facilities during your stay. The Club La Santa app is available for IOS and Android and it makes booking easy and accessible, 24 hours a day during your stay. An intelligent points system ensures everything is shared out in a fair and simple way. All bookings are also possible via Sports Booking onsite.

Read more about the app and booking rules below:

 

Where can I find the weekly programme?

Can I get the weekly programme in printed format?

How do I get access to the Club La Santa app? 

How does the point system work?

How much can I book?

How does the bike booking work?

What information is available in the app?

Does it cost anything to use the app?

Will I be worse off if I choose not to use the app?

When can I start to book?

Can I use the app without a My Club La Santa account?

General Booking Rules

Where can I nd the weekly programme?

 

The weekly programme is available on our website, in the Club La Santa app and via info screens around the complex.

Website:

You can find the full weekly programme for the next 14 days here. You can print the programme or download it to your phone before arrival to help you plan your activities. Please be aware that classes can change at any time but you will always find the most up-to-date version online.

 

The Club La Santa app:

You can download the full overview of the following two weeks of activities in the app under the Sport section. Here you can also find the full programme of all available activities, courts, facilities, and bikes after check-in. It is possible to filter activities by day or category or search for specific activities via the search bar.

 

Info screens:

We have five info screens around the complex that show the programme for the next 24 hours:

- North Reception
- Sports Booking
- South Reception
- Fitness Centre
- The Square

 

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Can I get the weekly programme in printed format?

 

Our online programme is always completely up-to-date and a printable option is available directly on our website.

Our online system gives us the flexibility to add or change activities at short notice and ensure that everyone is informed. Any extra activities or changes to existing activities can be easily communicated via the app, website and info screens. 

 

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How do I get access to the Club La Santa app? 

 

The Club La Santa app can be downloaded for free on your smartphone or tablet via App Store or Google Play. To log in to the app, you need a My Club La Santa account or a QR code for anonymous login provided by Sports Booking after check-in. If you do not already have a My Club La Santa account, you will receive an invite by e-mail prior to your arrival. You can read more about My Club La Santa accounts here

If you are traveling as a family or a group, it is only the lead booker who has booked and paid for the accommodation who receives a login. By sharing this login, you can manage the activities for all occupants in the apartment.

 

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How does the point system work?

 

  • All guests are allocated a fixed number of points no matter the duration of the stay. These points are used to book the various activities, instructions, bikes etc. When an activity is over, the points will be released and go back to your account to use again. Points cannot be transferred to third parties and you can only book the number of activities that your points allows. If you wish to book more, you may either cancel a booking or wait for your points to be restored once an activity has finished.

  • It is not possible to book a class in someone else’s name or to book an adult class for child.

  • All activities cost a certain number of points. Activities with limited space are more expensive and activities without a maximum capacity are free. You can book activities up to 14 days ahead but the closer you get the cheaper it will be. If there are still spaces available on the day of the activity, the activity will be free to book from two hours before the start time.

  • The system will prevent you from booking activities with overlapping times.

  • You have the option to join the waiting list, which costs the same as booking a spot on the activity. The reason for this is that we try to avoid long virtual waiting lists. You can keep an eye on what number you are on the waiting list via the app. If you get a spot on the class you will automatically receive a notification.

We hope that the point system will encourage less overbooking of activities, but at the same time, motivate our guests to cancel bookings that they will not use, as this is the only way to get points back.

 

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How much can I book?

 

You can book as many activities and facilities as your number of points allow you to. Some bookings cost more than other and some are free.

You can only book an activity if you match the age and gender requirements for the activity and if you have no other activity booked during the same time period. It is not possible to book anything else at the same time as you have a bike booked.

 

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How does the bike booking work?

 

Bikes must be booked in advance via the Club La Santa app or in Sports Booking. It is not possible to get a bike from the Bike centre without a pre-existing booking.

Our free bikes are available in three times slots during the day:

  • 08.30 – 11.30
  • 12.00 – 15.00
  • 15.30 – 18.30

To ensure you get a bike, it is recommended that you book two days in advance. If bikes are still available, it is possible to book a bike once a time slot has already started but remember that the bike must be returned at the latest 15 minutes before the time slot ends. If the bike is available, you can book the next time slot and keep the bike for longer. Pre-booked bikes that are not picked up 20 minutes after the start time, can be handed out to guests on the waiting list. You can combine two or three time slots for a longer bike ride.

During your bike booking, you will be restricted from booking other activities. Even after returning your bike, you will be restricted until the end of the time slot. An exclusive feature of bike bookings is that it is possible cancel your booking during the time slot if you come back earlier. Then you can make other bookings and get your points back.

Bikes must be returned 15 minutes before your booking time ends. If bikes are not returned on time, you can be deducted points for the rest of your stay.

You must prove your booking to the bike centre staff when collecting your bike. You can do this on your smartphone or tablet by showing your booking in the app. If you booked in Sports Booking, you will need a print-out of your reservation.

If you want a bike for several days, we recommend that you rent one of our high-quality carbon bikes. These bikes can be booked and payed for via our website before arrival, or you can book via the Sport section in the app once you are onsite.

 

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What information is available in the app?

 

All activities are available in the app and each one is described in detail including the time, venue, age limit, availability, description and additional advice. If you are not using the app, you can get the same information from Sports Booking.

If an activity has moved, changed or been cancelled, anyone who has pre-booked will receive a notification. For this feature, you must allow notifications in your device settings.

Besides information about sports, the app also provides plenty of information about the rest of the resort, dining, wellness and health services. You can book tables, appointments and also do a pre check-in prior to your arrival.

Information about extra activities, special events and offers will also be available via the app.

 

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Does it cost anything to use the app?

 

The app itself is free, but you will need access to Wi-Fi or mobile data to use it. Club La Santa is happy to offer free Wi-Fi in all apartments and in most outdoor areas. Furthermore, many mobile companies offer free or limited mobile data outside of your home country.

 

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Will I be worse o if I choose not to use the app?

 

Our points system is designed to ensure that all guests have equal opportunities to book, whether using the app or not. Using the app means you can make bookings 24 hours a day during your stay, whereas if you choose not to, you are limited by Sports Booking’s opening hours.

 

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When can I start to book?

 

It is possible to book via the app or in Sports Booking from 1 hour after check-in. Bookings cannot be made before arrival, to make things fair for everyone. This makes things equal no matter what day you arrive or if you intend to use the app or Sports Booking.

Can I use the app without a My Club La Santa account?

 

If you don’t have a My Club La Santa account, you can get a QR-code from Sports Booking to make an anonymous login. If you do not have a smartphone or tablet you can always book via personal service in our Sports Booking.

 

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General Booking Rules

 

  • Booking can be made in person in Sports Booking, or via our app from one hour after check-in at reception.

  • During your stay you can book activities for maximum of 14 days ahead.

  • When the time frame for the activity is over, you will automatically get your points back.

  • Points will be returned immediately after the cancellation of previously booked activity.
  • Cancellations after 30 minutes before the activity are not possible

  • If a group activity or a facility is fully booked, it is possible to join the waiting list.

  • It is only possible to book one facility or activity within the same time frame.

  • It is only possible to book a facility or activity if you match the gender and age criteria.

  • It is possible to book the same activity in advance, twice per person per day, but the second booking will cost double points.

  • For one bed apartments and suites, it is only possible to book the same facility in advance once per day.

  • For apartments and suites with two bedrooms or more, it is possible to the book the same facility in advance twice per day.

  • Due to age and gender rules, it is not possible to book on behalf of another person. Places are not transferable. The instructor has the right to refuse participation to anyone who does not match the name on the participant list

  • Bikes can be booked up to 14 days in advance for three different time slots. It is possible to book more than one time slot for the same bike size, but additional slots will cost extra points. All bikes must be booked before collection.

  • You must be present at least 5 minutes before the start of an activity to guarantee your place. After this time the instructor will start calling the waiting list and anyone not present will move to the bottom of that list.
  • If you arrive to a facility more than 10 minutes after your booking started, it will be deemed invalid and other guests can take over.

Special rules for Time Share Owners

  • There are 4 tennis courts available for which Time Share Owners have a preferential advance booking option of 48 hours. Other guests will be allowed to book these courts from 24 hours in advance.

  • Time share owners can exclusively book additional bike slots with no extra points cost. All bikes must always be booked in advance.

Special rules for groups larger than 10 persons

  • Group leaders can book facilities in advance prior to arrival via the Group Department.

  • Group leaders can book activities with a personal instructor for an additional fee prior to arrival via the Groups Department. Find the groups activities list here.

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