Club La Santa offers a modern and flexible solution for booking activities and facilities during your stay. The Club La Santa app is available for IOS and Android and it makes booking easy and accessible, 24 hours a day during your stay. An intelligent points system ensures everything is shared out in a fair and simple way. All bookings are also possible via Sports Booking onsite.
Read more about the app and booking rules below:
Where can I find the weekly programme?
Can I get the weekly programme in printed format?
How do I get access to the Club La Santa app?
How does the point system work?
How does the bike booking work?
What information is available in the app?
Does it cost anything to use the app?
Will I be worse off if I choose not to use the app?
The weekly programme is available on our website, in the Club La Santa app and via info screens around the complex.
You can find the full weekly programme for the next 14 days here. You can print the programme or download it to your phone before arrival to help you plan your activities. Please be aware that classes can change at any time but you will always find the most up-to-date version online.
You can download the full overview of the following two weeks of activities in the app under the Sport section. Here you can also find the full programme of all available activities, courts, facilities, and bikes after check-in. It is possible to filter activities by day or category or search for specific activities via the search bar.
We have five info screens around the complex that show the programme for the next 24 hours:
- North Reception
- Sports Booking
- South Reception
- Fitness Centre
- The Square
Our online programme is always completely up-to-date and a printable option is available directly on our website.
Our online system gives us the flexibility to add or change activities at short notice and ensure that everyone is informed. Any extra activities or changes to existing activities can be easily communicated via the app, website and info screens.
The Club La Santa app can be downloaded for free on your smartphone or tablet via App Store or Google Play. To log in to the app, you need a My Club La Santa account or a QR code for anonymous login provided by Sports Booking after check-in. If you do not already have a My Club La Santa account, you will receive an invite by e-mail prior to your arrival. You can read more about My Club La Santa accounts here
If you are traveling as a family or a group, it is only the lead booker who has booked and paid for the accommodation who receives a login. By sharing this login, you can manage the activities for all occupants in the apartment.
We hope that the point system will encourage less overbooking of activities, but at the same time, motivate our guests to cancel bookings that they will not use, as this is the only way to get points back.
You can book as many activities and facilities as your number of points allow you to. Some bookings cost more than other and some are free.
You can only book an activity if you match the age and gender requirements for the activity and if you have no other activity booked during the same time period. It is not possible to book anything else at the same time as you have a bike booked.
Bikes must be booked in advance via the Club La Santa app or in Sports Booking. It is not possible to get a bike from the Bike centre without a pre-existing booking.
Our free bikes are available in three times slots during the day:
To ensure you get a bike, it is recommended that you book two days in advance. If bikes are still available, it is possible to book a bike once a time slot has already started but remember that the bike must be returned at the latest 15 minutes before the time slot ends. If the bike is available, you can book the next time slot and keep the bike for longer. You can combine two or three time slots for a longer bike ride.
During your bike booking, you will be restricted from booking other activities. Even after returning your bike, you will be restricted until the end of the time slot. An exclusive feature of bike bookings is that it is possible cancel your booking during the time slot if you come back earlier. Then you can make other bookings and get your points back.
Bikes must be returned 15 minutes before your booking time ends. If bikes are not returned on time, you can be deducted points for the rest of your stay.
You must prove your booking to the bike centre staff when collecting your bike. You can do this on your smartphone or tablet by showing your booking in the app. If you booked in Sports Booking, you will need a print-out of your reservation.
If you want a bike for several days, we recommend that you rent one of our high-quality carbon bikes. These bikes can be booked and payed for via our website before arrival, or you can book via the Sport section in the app once you are onsite.
All activities are available in the app and each one is described in detail including the time, venue, age limit, availability, description and additional advice. If you are not using the app, you can get the same information from Sports Booking.
If an activity has moved, changed or been cancelled, anyone who has pre-booked will receive a notification. For this feature, you must allow notifications in your device settings.
Besides information about sports, the app also provides plenty of information about the rest of the resort, dining, wellness and health services. You can book tables, appointments and also do a pre check-in prior to your arrival.
Information about extra activities, special events and offers will also be available via the app.
The app itself is free, but you will need access to Wi-Fi or mobile data to use it. Club La Santa is happy to offer free Wi-Fi in all apartments and in most outdoor areas. Furthermore, many mobile companies offer free or limited mobile data outside of your home country.
Our points system is designed to ensure that all guests have equal opportunities to book, whether using the app or not. Using the app means you can make bookings 24 hours a day during your stay, whereas if you choose not to, you are limited by Sports Booking’s opening hours.
It is possible to book via the app or in Sports Booking from 1 hour after check-in. Bookings cannot be made before arrival, to make things fair for everyone. This makes things equal no matter what day you arrive or if you intend to use the app or Sports Booking.
If you don’t have a My Club La Santa account, you can get a QR-code from Sports Booking to make an anonymous login. If you do not have a smartphone or tablet you can always book via personal service in our Sports Booking.
Special rules for Time Share Owners
Special rules for groups larger than 10 persons