Where can I find the weekly programme?

The weekly programme is available on our website, via info screens around the complex and on the app.

Website:

Our full weekly programme for the next 14 days can be seen on our website. You can print it out or download it to your phone before arrival to help you plan your activities. Please be aware that classes can change at any time, but you will always find the most up-to-date version online.

Info screens:
We have five info screens around the complex that show the programme for the next 24 hours:

- Inside North Reception
- Sports Booking
- Outside South Reception
- Fitness Centre
- The Square

The Club La Santa App:

The full weekly programme can be viewed in the app after check-in for the next 14 days. It is possible to filter activities by day or category, to help you find what you are looking for. Under information, you can download a PDF file with the full overview of the following two weeks of activities.

How do I get access to the CLS booking app? 

The Club La Santa Sports Booking app can be downloaded for free on your smartphone or tablet via the app store or Google Play. The app is available for clients with a current reservation only.
We recommend that you create a My Club La Santa account to make it easier for future use. Another option is to go to Sports Booking, after checking in at reception and receive a QR-scan code for anonymous login. You can read more about it here

If you are traveling as a family or group of friends, it is only the lead person (who has booked and paid for the accommodation) who receives a login. By sharing this login, you can manage the activities for all occupants in the apartment.

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How does the point system work?

All guests are allocated a fixed number of points no matter the duration of the stay. These points are used to book the various activities, instructions, bikes etc. and the points will be released after each booked activity is over and go back to your account to use again. Points cannot be transferred to third parties, you can only book the number of activities that your points total allows. Should you wish to book more, you may either cancel a booking, or wait for your points to be restored once an activity has finished.

You are not allowed to book a class in someone else’s name and you cannot book your child on adult classes in your name.

All activities cost a certain number of points. Activities with limited space are more expensive and activities without a maximum capacity will be free. You can book activities up to 14 days ahead, but the closer you get, the cheaper it will be if there are still spaces available. If there are still spaces available on the day, the activity will be free to book from two hours before the start time, as our main objective is to fill our classes. The system will prevent you from booking activities with overlapping times.

You have the option to join the waiting list, which costs the same as booking a spot on the activity. The reason for this is that we try to avoid long virtual waiting lists, as we have experienced that if it is free, many will sign up without being sure if they really want to go. You can keep an eye on what number you are on the waiting list via the App, and if you get a place on the class you will automatically receive a notification.

We hope that the point system will encourage less overbooking of activities, but at the same time, motivate our guests to cancel bookings that they will not use, as this is the only way to get points back. Please note that 4 tennis courts are specifically reserved for TSO booking (2 days in advance), and other guests can only book 1 day in advance.

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How much can I book?

You can only book an activity if you match the age and gender requirements for the activity and if you have no other activity booked during the same time period. It is not possible to book anything else at the same time as you have a bike booked. This is to ensure that when our bikes are booked, they are out and when they are not, they are available for others to use.

How does the bike booking work?

Bikes must be booked in advance. It is not permitted to turn up without a booking and take a bike. Bike can be booked up to two days in advance via the Club La Santa Booking App or in Sports Booking.

Our free bikes are available in three times slots during the day:

• 09.00 – 12.00 (available for collection from 08.00)
• 12.00 – 15.00
• 15.00 – 18.00

To ensure you get a bike, it is recommended that you book two days in advance. If bikes are still available, it is possible to book a bike once a time slot has already started but remember that the bike must be returned at the latest 15 minutes before the time slot ends. If the bike is available, you can book the next time slot and keep the bike for longer. Pre-booked bikes that are not picked up 20 minutes after the start time, can be handed out to clients on the waiting list. You can combine two or three time slots for a longer bike ride.

During your bike booking, you will be restricted from booking other activities. Even after returning your bike, you will be restricted until the end of the time slot. An exclusive feature of bike bookings is that it is possible cancel your booking during the time slot if you come back earlier. This will free you up to make other bookings and also give you your points back.

Bikes must be returned 15 minutes before your booking time ends. If bikes are not returned on time, you can be deducted points for the rest of your stay.

You must prove your booking to the bike centre staff when collecting your bike. You can do this on your smartphone or tablet by showing your booking in the App, or if you booked in Sports Booking, you will need a print-out of your reservation.

If you want a bike for serval days, we recommend that you rent one of our high-quality carbon bikes. These bikes can be booked and payed for via our website before arrival, or you can book via the app once you are on-site.

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How much information will be available on the app?

All activities are in the app and each one is described in detail including the time, venue, age limit, availability, description and additional advice. If you are not using the app, you can get the same information from Sports Booking.

What additional information will I get via the app?

If an activity has moved, changed or been cancelled, anyone who has pre-booked will receive a notification. You must have allowed notifications in your device settings. The app has a section with General Information about Club La Santa which is updated on a regular basis. The front page of the app displays information about any extra activities or special events.

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How much does it cost to use the app?

The app itself is free, but you will need access to Wi-Fi or mobile data to use it. Club La Santa is happy to offer free Wi-Fi in all living accommodation and in most outdoor areas. Furthermore, many mobile companies offer free or limited mobile data outside of your home country.

Will I be worse off if I choose not to use the app?

Our new points system is designed to ensure that all guests have equal opportunities to book, whether using the app or not. Using the app means you can make bookings 24 hours a day, whereas if you choose to not to, you are limited by Sports Bookings opening hours. The new system also means that the service in Sports Booking will be faster and more efficient.

Why canʼt I get the full weekly programme in printed format?

Our online system gives us the flexibility to add or change activities at short notice and ensure that everyone is informed. Any extra activities or changes to existing activities can be easily communicated via the app, website and info screens. Not offering a printed programme also means we are doing our bit for the environment.

Our online programme will always be completely up-to-date and there is a printable option is available directly on our website.

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When can I start to book?

It is possible to book via the app or in Sports Booking from 1 hour after check-in. Bookings cannot be made before arrival, to make things fair for everyone. This makes things equal no matter what day you arrive or if you intend to you the app or Sports Booking.

What if I donʼt have an email address and donʼt want one either?

If you do not have an email and do not want to create a My Club La Santa account, you can get a QR-code for scanning to make an anonymous login to be able to use the app. If you do not have a smartphone or tablet you can always book via personal service in our Sports Booking.

There are endless opportunities for the future with smartphone functions and features. We will continuously expand and improve our app in accordance with our customer feedback and developing smartphone technology.

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General Booking Rules

• Booking can be made in person in Sports Booking, or via our app from one hour after check-in at reception.
• During your stay you can book activities for maximum of 14 days ahead.
• When the time frame for the activity is over, you will automatically get your points back.
• Points will be returned immediately after the cancellation of previously booked activity.
• Cancellations after 30 minutes before the activity are not possible
• If a group activity or a facility is fully booked, it is possible to join the waiting list.
• It is only possible to book one facility or activity within the same time frame.
• It is only possible to book a facility or activity if you match the gender and age criteria.
• It is possible to book the same activity in advance, twice per person per day, but the second booking will cost double points.
• For one bed apartments and suites, it is only possible to book the same facility in advance once per day.
• For apartments and suites with two bedrooms or more, it is possible to the book the same facility in advance twice per day.
• Due to age and gender rules, it is not possible to book on behalf of another person. Places are not transferable. The instructor has the right to refuse participation to anyone who does not match the name on the participant list
• Bikes can be booked up to two days in advance for three different time slots. It is possible to book more than one time slot, but additional slots will cost extra points. All bikes must be booked before collection.
• You must be present at least 5 minutes before the start of an activity to guarantee your place. After this time the instructor will start calling the waiting list and anyone not present will move to the bottom of that list.
• If you arrive to a facility more than 10 minutes after your booking started, it will be deemed invalid and other guests can take it over.

Special rules for Time Share Owners

• There are 4 tennis courts available for which Time Share Owners have a preferential advance booking option of 48 hours. Other guests will be allowed to book these courts from 24 hours in advance.
• Time share owners can exclusively book additional bike slots with no extra points cost. All bikes must always be booked in advance.

Special rules for groups

• Group leaders can book facilities in advance prior to arrival via the Group Department.
• Group leaders can enquire about activities with personal instructor for an additional fee prior to arrival via the Groups Department.
  

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