INTERNATIONAL
TIMESHARE OWNERS

To use your Timeshare, you must have paid your TSO service fee and submitted an Arrival Confirmation.
The deadlines are as follows:

• Request for apartment exchange: 3 months before the start of the TSO week*. Note: From 1 January 2027, the deadline will be 7 months before the start of the TSO week. This means a TSO week starting on 1 January 2027 must be registered by 1 June 2026.
• Payment of service fee: 3 months before the start of the TSO week*. Note: From 1 January 2027, the deadline will be 7 months before the start of the TSO week. This means a TSO week starting on 1 January 2027 must be registered by 1 June 2026. If you have exchanged your apartment to a different date, you must pay the service fee within 8 days.
• Submission of arrival confirmation: 3 weeks before arrival if you wish to receive a free transfer. Otherwise, as soon as possible after you have purchased your flight ticket.

*TSO week is the week you are contracted for, as stated in your TSO ownership certificate.

• You must complete and submit an Arrival Confirmation as soon as possible.
• If you have more than one apartment, you must submit one Arrival Confirmation per apartment.
• Free transfer: To qualify for the free transfer service between Arrecife Airport and Club La Santa, you must submit your Arrival Confirmation no later than 3 weeks before arrival. Read more under "Airport Transfer" below.

If you wish to exchange your apartment, the deadline is 3 months before the start of your TSO week*. Please note: From 1 January 2027, the deadline will be 7 months before the start of your TSO week. This means a TSO week starting on 1 January 2027 must be registered by 1 June 2026. 

You request an exchange by submitting the Exchange Apartment form below.

• You may exchange for the same apartment category, subject to availability. You may also upgrade to a larger apartment or downgrade to a smaller one.
• You may exchange your stay with your immediate family.
• You cannot exchange apartments during school holidays.

Once the exchange has been approved by Club La Santa, the service fee must be paid within 8 days. Please note that the exchange request will be cancelled if payment is not received on time.

If you wish to exchange your TSO week(s) through RCI, please note that the service fee must be paid when you deposit your TSO week(s) with RCI.

*The TSO week is the week you are contracted for, according to your TSO ownership certificate.

Conditions for free transfer
You (the timeshare owner or borrower/renter of a timeshare apartment) and your travel company are entitled to free transfers between Arrecife Airport and Club La Santa once you have completed and submitted a TSO Arrival Confirmation at least 3 weeks before your arrival date.
Any subsequent changes must be notified by email to the Club La Santa Reservations Department as soon as you become aware of them. You can contact the Reservations Department here.

If Club La Santa has agreed to an internal exchange of arrival/departure day for any reason, there is no entitlement to a free transfer unless the exchange has been agreed due to a lack of available flights from Germany and the Benelux countries, or from other specifically agreed locations.

Taxi limits by type of accommodation

• Type A: 1-bedroom apartment = 1 taxi
• Type B: 2-bedroom apartment = 2 taxis
• Type C: 2-bedroom apartment = 2 taxis
• Type D: Sport Apartment = 3 taxis

This entitlement applies on the official check-in and check-out day, provided it is stated in the booking.

Free Transfer Guidelines
If your booking includes the right to free transfer, following conditions apply:

• Bus departure time from Lanzarote Airport to Club La Santa:
  Friday at 11:25 and 13:10
• If you arrive at the airport within one hour before the bus departure, use of the bus is mandatory.
• If you arrive outside the scheduled times or on a different day, you may take a taxi and submit a refund claim, subject to the applicable terms and conditions.
• The return transfer by taxi to the airport must be booked through Reception at least two days in advance.

From 1 July 2026, you will be able to claim a taxi refund through an online form provided on this page. Until then, refunds should be claimed at reception upon presentation of a taxi receipt.

Please ensure you obtain a receipt from the taxi driver (“factura con NIF” which means a receipt with VAT included), as this is the only receipt we can accept for reimbursement.

Taxis will only be reimbursed if:

• The Arrival Confirmation has been submitted at least 3 weeks in advance
• There was no bus available at the airport
• The taxi is taken on your apartment allotment arrival or departure day
• The journey is directly between the airport and Club La Santa
• The taxi limit by type of accommodation has not been exceeded.

If you wish to sell your apartment at Club La Santa, you can do so through the ITSO Office. The office handles everything from buying and selling to lost certificates and name changes.

• Opening hours: Monday to Thursday from 9:00 to 13:30. 
• Get in touch by contacting itso@clublasanta.com.
• Go to the international ITSO page here.