INTERNATIONAL
TIMESHARE OWNERS

To use your timeshare, you must have paid your TSO service fee and submitted an Arrival Confirmation.
The deadlines are as follows:

• Request for apartment exchange: 3 months before the start of the TSO week*. Note: From 1 January 2027, the deadline will be 7 months before the start of the TSO week. This means a TSO week starting on 1 January 2027 must be registered by 1 June 2026.
• Payment of service fee: 3 months before the start of the TSO week*. Note: From 1 January 2027, the deadline will be 7 months before the start of the TSO week. This means a TSO week starting on 1 January 2027 must be registered by 1 June 2026. If you have exchanged your apartment to a different date, you must pay the service fee within 8 days.
• Submission of arrival confirmation: 3 weeks before arrival if you wish to receive a free transfer. Otherwise, as soon as possible after you have purchased your flight ticket.

*TSO week is the week you are contracted for, as stated in your TSO ownership certificate.

• You must complete and submit an Arrival Confirmation as soon as possible.
• If you have more than one apartment, you must submit one Arrival Confirmation per apartment.
• Free transfer: To qualify for the free transfer service between Arrecife Airport and Club La Santa, you must submit your Arrival Confirmation no later than 3 weeks before arrival. Read more under "Airport Transfer" below.

A fee of €100 applies for requesting a change of week. For ITSO members the fee is €50. This applies to requests submitted after 1 July 2026.

The rules for an internal exchange are as follows:

• The change must be requested by email at least 3 months before the original week starts. Please note: From 1 January 2027, the deadline will be 7 months before. This means a week starting on 1 January 2027 must be registered by 1 June 2026. 
• Once a change has been accepted, the service fee payment must be settled within 8 days.
• The internal exchange is only possible for the timeshare owner and/or their immediate family.
• Internal exchanges may be requested for timeshare weeks within the current year and the following year depending on availability.
• As a general principle, internal exchange requests are handled within the same apartment category. However, requests for a different apartment category, including upgrades or downgrades, may also be considered depending on availability.
• Any exchange to a different apartment category or seasonal period is always subject to availability and must be confirmed by Club La Santa.

No internal exchanges for school holidays are allowed.

You and your travel company are entitled to free transfers between Arrecife Airport and Club La Santa once you have completed and submitted an Arrival Confirmation at least 3 weeks before your arrival date. Any subsequent changes must be notified by email to the Club La Santa Reservations Department as soon as you become aware of them.

Transfer from Arrecife Airport

• If a bus service is available within 1 hour after arrival to the airport, its use is mandatory. From time to time more buses are added, please check the departure times the day before your arrival here: 
  
  BUS DEPARTURES
  
• If you arrive outside the scheduled times, you may take a taxi and submit a refund claim, subject to the applicable taxi reimbursement conditions.

Departure transfer

• The return transfer to the airport must be booked through Reception at least 4 days in advance.
• If a bus service is available within 3 hours before your flight, its use is mandatory. Otherwise, you may take a taxi and submit a refund claim, subject to the applicable taxi reimbursement conditions.

Taxi Reimbursement Conditions
A new procedure for taxi transfers between Arrecife Airport and Club La Santa will apply from 1 July 2026.

Unlimited individual transfers will not be covered when occupants of the same apartment arrive on different flights. The applicable limit is the one corresponding to the type of accommodation booked:

• 1-bedroom apartment = 1 taxi upon arrival and departure
  
• 2-bedroom apartment = 2 taxis upon arrival and departure
  
• 4-bedroom apartment = 3 taxis upon arrival and departure

Club La Santa will not cover the costs if:

• The Arrival Confirmation was submitted less than 3 weeks in advance
• A member chooses to take a taxi when a bus service is available
• The journey is not directly between Arrecife Airport and Club La Santa
• In case of arrival by rental car.

Receipts for Reimbursement
A valid, clear and legible taxi receipt including VAT (factura con NIF) must be uploaded via the form below. Without this document, no reimbursement will be made. 

The following documents are not valid for reimbursement purposes: Card payment slips, bank charge records, VISA, Mastercard, American Express or similar payment receipts, blurred or illegible photographs.

To access ITSO benefits and discounts of 10%:

• The member must be correctly listed on the official ITSO records for Denmark, United Kingdom, Germany, or Belgium.
• A valid credit card must be registered to the booking: Visa, Mastercard, American Express, or Diners Club

Mandatory In-House Credit
To access the discounts, the member must have in-house credit open at Reception. The discount is not applied directly at bars or restaurants. It is applied afterwards by Reception to eligible consumption charged to the room.
Consumption must be signed and charged to the booking. If the customer pays directly at the point of sale, the discount cannot be applied retroactively.

Outlets and Services Eligible for the ITSO Discount
The ITSO discount applies to consumption in the following outlets and services:

• Restaurante Atlántico
• Pool Bar
• Restaurante El Lago
• Restaurante La Plaza
• Sports Café
• CLS Arena Disco
• Wellness Centre
• Sports Booking

Exception
Osteo43 applies the ITSO discount directly.

If you wish to sell your apartment at Club La Santa, you can do so through the ITSO Office. The office handles everything from buying and selling to lost certificates and name changes.

• Opening hours: Monday to Thursday from 9:00 to 13:30. 
• Get in touch by contacting itso@clublasanta.com.
• Go to the international ITSO page here.