At Club La Santa we often welcome guests with reduced mobility or other disabilities. In addition to our specially adapted and wheelchair accessible apartments, we strive to make our facilities as convenient and accessible as possible for anyone with mobility issues who wants to be active. If you have any special requirements, please get in touch with us before your arrival to ensure that we can make the necessary preparations.
Upon arrival, our team will welcome you at our North Reception, which is right next to the car/bus parking zone. An automatic sliding door leads to a desk with a section only 1 m high in the reception area, making it easy for guests in wheelchairs to check-in. The ATM and toilets in the reception area are easily accessible for all. There are also two reserved parking spaces for wheelchair users. If you arrive at South Reception, the car park is directly in front of it, with four reserved parking spaces for wheelchair users.
Club La Santa offers a range of disability-friendly apartments, and two are specifically designed to meet all the needs our reduced mobility guests may have. They are located near North Reception, and they have easy access to all our sports facilities, pool area and taxi rank. These spacious apartments have large sliding doors and wide corridors for easy access. Light switches are all located at a convenient height for wheelchair users. The bathrooms are large with room for wheelchairs, and there is a low sink, railings by the toilet and support bars in the shower. We also offer assistive devices for the bathroom that you can use in other apartments as well.
Even though we recommend that our reduced mobility guests stay on the ground floor, Club La Santa has two lifts providing access to the first floor. There are ramps with railings and a non-skid surface, which allow easy movement around the complex. All passageways around the hotel are wide with a non-slip surface. Most areas are easily accessible with no-step or ramp access.
Many of our public toilets are disability-friendly with extra space and arm supports. They are located opposite South Reception, next to the South Pools (open 06:00-22:00), in El Lago Restaurant, next to the Sports Café in the Square, in the South Business Conference Centre, outside the Fitness Centre, at North Reception and in the CLS Arena Disco (only during opening hours). The toilet outside the Pool Bar is also partially prepared for wheelchair access.
For guests who want to go and explore Lanzarote, we can help pre-book specially adapted cars or a bus.
Most indoor facilities are easily accessible for reduced mobility clients with wide entryways and no steps or ramps. These include the Squash Courts, Fitness Centre, North & South Halls, Bike Centre, Play Time & Sports Booking. We have electric bikes and a tandem bike available, which you can hire from our Bike Centre. The North Pool has a chair lift available to enter the water, and the leisure pool has a ramp for easy access. There are also wheelchair-accessible showers at the pool.
Our dive centre has over ten years of experience working with the Danish association for reduced mobility for more adventurous travellers. It offers different options depending on the degree of reduced mobility. Note that a medical form must be printed out in advance and signed by a private doctor at home before you can participate. Click here.
You can contact us for more information about which assistive aids we can offer during your stay at Club La Santa at email@example.com.
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